Services

Want to grow your eCommerce business?

Dispatch Now services for eCommerce businesses focus on automation and cost control. We're here to help your eCommerce business succeed - to break through and increase sales in new markets.

Our clients value our state of the art expertise to handle their eCommerce inventory. From receiving, despatching and managing their products they trust Dispatch Now to meet and exceed their customer's expectations.

Find out how having Dispatch Now as your 3PL provider can take your business to the next level with our suite of integrated eCommerce logistics services.

Receiving

Step 1: Send us your inventory

Dispatch Now are industry leaders / specialists at solving the complex challenges of logistics. From our fast and accurate receiving process, to checking and cataloguing each item with a unique barcode. Rest assured your goods will be ready for sale

>> Learn More About Receiving

So what is receiving?

Receiving is the first important step of processing your goods into a manageable form. Once we receive them, they're catalogued, checked, barcoded and counted.

Our receiving system addresses and solves challenges including:

  • A wide range of unique items in small quantities
  • Unstructured inventory, and
  • Insufficient labelling

Dispatch Now's eCommerce receiving solutions

fast and accurate receiving process audits items on first time arrival to capture:

  • Unique barcodes per item
  • Supplier codes
  • Dimensions & weights
  • Structured pack sizes (units of measure)

Got items that are controlled by batch, lot numbers or expiry dates? We automatically capture and track that data as a part of the receiving process.

Our ability to receive via multiple structured pack sizes increases speed and reduces the receiving cost per item

For example, a case of beer can be received into inventory as either 24 x Bottles (1), or 4 x Packs (6), or 1 x Case (24). The cost per bottle is highest when received as Bottles (1), and the cost per bottle is lowest when received as Case (24).

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Storage

Step 2: Dispatch Now stores your inventory

Dispatch Now offers flexible, cost effective eCommerce storage solutions that support the development and growth of your business. Our industry leading 'Per-Item-Per-Day' storage pricing model ensures that you only pay for exactly what space you use in our warehouse.

>> Learn More About Storage

Want a stress free eCommerce storage solution to suit the ebbs, flows and busy times of your business?

We store and fully manage your inventory with demand profiling, so you have the right quantities to meet your customer demands

Dispatch Now's elastic storage solution scales up with you as you grow and shrinks with you as demand cycles change.

Our 'per-item-per-day' storage model means you only pay for the actual space that each item uses whilst in storage in our warehouse.

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Order Processing

Step 3: Send us your orders

Speed of order processing is fast becoming the competitive battleground of eCommerce businesses. Dispatch Now creates a level playing field so you can compete with eCommerce giants pushing consumers expectations on same day order processing.

>> Learn More About Order Processing

Dispatch Now order fast processing eCommerce solutions fulfil your customer demand and support your business growth

Dispatch Now order processing includes collation and sequencing of your customers orders to match their delivery timeframe expectations.

From consumer orders that need to be processed and shipped on the same day to business orders with next day processing and shipping. Our eCommerce order processing also includes exception management that addresses issues like:

  • Items out of stock
  • Invalid address details
  • Types of addresses for order shipment, and
  • Delaying a customer order for a period of time.

Dispatch Now express order eCommerce processing

Dispatch Now 'rush order' eCommerce order processing allows you orders to jump the queue and be the next order processed. Our 'pre-flight' checks detect exceptions early and ensure that your customers receive their orders within the expected timeframe.

These checks include:

  • Verifying and categorising addresses to eliminate non-delivery errors and help optimise shipping choices
  • Managing backorders easily and efficiently - our automated backordering is based on inventory availability with automatic backorder release on receipt of replenishment stock.
  • Real-time alerts notifying you of exceptions as they occur.

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Pick & Pack

Step 4: Pick & Pack

Dispatch Now's state of the art pick & pack solution is built around barcode scan verification for both item identification and quantity confirmation. Our pick & pack solution easily scales as you grow your eCommerce business product range.

>> Learn More About Pick & Pack

Invenco's eCommerce pick and pack solution

Wrong pick errors in your eCommerce business lead to customer frustrations and escalating costs.

Our efficient and cost effective pick & pack system picks all the items requested in a customer order and collates them before packing them carefully for delivery.

Dispatch Now customised pick and pack solution includes:

  • Minimising the package size and weight
  • Ensuring goods are protected and delivered safely using a wide range of packaging materials - from shipper boxes to satchels, bubble wrap and void fill pillows

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Shipping Management

Step 5: Dispatch Now ships and monitors your order until delivery

A key part of the customers buying experience with an eCommerce business is speed and reliability of shipping. Delivery delays and lack of visibility for your customer can ruin an otherwise fantastic experience with your business.

>> Learn More About Shipping Management

With shipping costs being a large expense for eCommerce businesses, Invenco offers state of the art management and monitoring of shipping until delivery. And with access to a wide range of shipping services at the time of checkout, your customers will be delighted, every single time.

End-to-end shipping management solutions for every customer order

Dispatch Now shipping management solution lets you compete with the eCommerce giants by providing your customers with a wide range of shipping options at checkout including:

  • Standard shipping - Low cost slower road services
  • Express shipping - Premium air services
  • Same Day delivery -  (Auckland Metro only).

With Dispatch Now industry leading eCommerce shipping algorithms analysing each order and calculating shipping estimates, you get actionable insights to tweak your shipping offers while keeping control of your costs.

Our real-time delivery tracking data gives your eCommerce business the visibility and quality experience your customers demand with the optional ability to email or SMS the package recipient.

You'll rest easy at night knowing that Dispatch Now managed shipping solution proactively captures all of the tracking events published by the shipping carriers once the packages leave our warehouse.

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Inventory Management

Step 6: Update your inventory

Basic inventory management may suffice when you're a small business with only a few unique SKU's and a handful of orders to manage. But you'll soon run into trouble in your eCommerce business as you try and scale order volumes and SKU ranges if you don't have a robust and scalable inventory management process in place.

>> Learn More About Inventory Management

Dispatch Now inventory management solution gives your eCommerce business accurate, real-time inventory data that helps you maximise sales and minimise inventory holding costs.

Get real-time inventory ledger updates as events occur with Invenco's inventory management solution

Dispatch Now's inventory management solution provides real-time inventory ledger updates as events occur. You'll get instant updates when:

  • Your inventory is committed as your orders are received
  • Your items are scan picked
  • The Items are received and scanned, and
  • Your items counts are processed and verified.

Advanced inventory management automatically captures and reports additional inventory detail for specialised item management and compliance:

You'll rest easy at night knowing that Invenco's managed shipping solution proactively captures all of the tracking events published by the shipping carriers once the packages leave our warehouse.

  • Batch / lot number tracking and control
  • Expiry date tracking and control
  • Serial number capture
  • MAC address capture

Dispatch Now's inventory management solution is highly scalable and accurate across tens of thousands of unique SKU's per customer. And this means that you can easily and efficiently automate your eCommerce business and grow with confidence.

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Customer Support

Step 7: Dispatch Now is here to help your eCommerce business succeed and grow

Dispatch Now customer support aims to bridge the divide created by the physical separation of you and your inventory. Our customer support team is on-site and dedicated to making outsourced logistics scale well for your eCommerce business as you grow.

>> Learn More About Customer Support

Dispatch Now customer support: 100% focussed on helping your eCommerce business succeed.

Wherever possible we provide your eCommerce business with self-serve online access to the important information you need including:

  • Online shipment tracking
  • Order processing status
  • Inventory on hand reporting
  • Receipt processing status

Dispatch Now offers an email & phone call request ticketing system for special requests or access to specialised information that’s not published in your eCommerce online portal.

Our customer support team can liaise directly with the warehouse, IT, or management team to help you access all the information you need to build a successful eCommerce business.

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Cross-Docking

Step 8: Presell your goods and ship without storage costs

Want to presell your goods and ship without incurring storage costs? Dispatch Now's fully automated cross docking solution lets your eCommerce business presell some or all of your items before they arrive at our warehouse. Bypass storage, reduce costs and increase the speed of delivery - here's how...

>> Learn More About Cross-Docking

UseDispatch Now's cross docking solutions to grow your eCommerce business

Once your items arrive and are scanned into inventory,Dispatch Now's automated backorder system will start releasing your orders for picking, packing, and shipping. And our cross docking logistics strategy tracks inventory arriving at a warehouse which is pre allocated to outbound orders.

As a result, the inventory skips the storage stage of the typical warehousing process and moves straight from the inbound 'dock' to the outbound 'dock. And with a bypass of the storage process, you reduce your costs and increase the speed of delivery to your customer.

Dispatch Now can also work with you to design a custom cross-dock process that works at a pre-packaged carton level rather than at the item level to further reduce handling time and costs.

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Drop Shipping

Step 9: Sell your goods through other branded channels to drive growth

Want to grow your eCommerce business by offering a drop shipping service? Dispatch Now's drop shipping service is a 'multi-branding' platform that lets you configure additional 'brands' that can be associated with your sales orders.

>> Learn More About Drop Shipping

Drive your eCommerce business growth with Dispatch Now's drop shipping solutions.

Drop shipping is a wholesale sales strategy to increase eCommerce sales by expanding the channels in which your products are available for customers to buy.

Your sales increase by offering wholesale pricing to resellers who post your products as available for sale on their website. When a customer buys one of your products from the resellers website, they place the order with and make the payment directly to the reseller.

Your reseller orders that item from you, with the agreed wholesale cost to be billed to them, but for the goods to be packed and sent directly to their customer.

Some resellers will demand that all paperwork that ships to the customer is branded with their name and details - not your business name. This is called 'blind' drop shipping, as the receiver of the goods has no way to know that you were involved in the transaction.

Dispatch Now eCommerce drop shipping solutions let you grow your business efficiently and smoothly – no stress, no fuss.

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