About

Who we are

Originally established in 2000 to provide a tailored supply chain solution to Johnson & Johnson for their consumer pharmaceuticals products, we now provide boutique pick, pack and post services to a broad array of organisations, enabling them to outsource their small goods logistics.

We are especially well suited to start-ups and eCommerce businesses with low volume small good logistical requirements, as we are customisable and able to grow with the organisation.

Our Core Team

Our diverse and experienced team is committed to delivering growth, automation and cost control to help your business achieve the success you desire.

Our Facilities

Our warehouse is fully racked, clean, and sits securely within a gated complex.

We are Ministry of Health certified to storage, wholesale and distribute pharmaceutical products.

Dispatch Now is situated in Onehunga, 10km from the city centre and in the heart of Auckland's logistics corridor.

Our warehouse is configured to provide clean and secure storage for a wide variety of products, large and small.

Our Process

Our clients value our state of the art expertise to handle their eCommerce inventory. From receiving, despatching and managing their products they trust Dispatch Now to meet and exceed their customer's expectations.

Step 1: Receiving

Step 2: Storage

Step 3: Order Processing

Step 4: Pick and Pack

Step 5: Dispatch

Step 6: Inventory Management

Frequently Asked Questions (FAQ's)

Below is a collection of our most frequently asked questions. Please click on the '+' next to each Frequently Asked Question that you would like answered.

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Do I have to have a barcode on my goods?

Yes, we require that every item has a unique barcode. If your items do not have unique barcodes on them when they arrive, we will generate and apply them at the time of receiving.

Do you integrate with my shopping cart?

Yes we already integrate with a range of different systems. We can also build custom integrations or provide your developer with access to our REST API.

Do you provide cold storage?

No we do not provide cold storage. Nor do we have a temperature-controlled facility.

What does 3PL mean?

3PL stands for third party logistics – an outsourced method of order fulfilment. Another term used in the US to describe us is that of Fulfilment House.

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Can you arrange my customs clearance and freight forwarding?

We currently do not have a licensed customs broker on staff, but we can recommend several freight forwarders to assist you or we could manage this for you working with an associated company.

Do you handle dangerous goods?

Yes, we are setup to store and handle certain classes of dangerous goods (DG’s).

Do you have insurance or do we insure our product?

We don’t insure the goods because we don’t own them. Our clients take out a stock in trade 3PL policy when they use our facility.

Which freight partners do you use?

We have partnerships and integrations with Poste Haste, Castle Parcel, PB Couriers, DHL and courierPost.